Find answers to commonly asked questions about our products and services.
We use genuine, natural earth crystals and premium polymer clay. To ensure comfort and durability for sensitive skin, we use only stainless steel for all our jewellery components, hoops, and ear studs.
No. Because we begin processing and crafting your custom pieces quickly, we cannot accommodate cancellations or changes once the order is submitted.
Shipping times vary depending on your location. Typically, orders are processed within 3-5 business days, and delivery can take anywhere from 3-5 business days. You will receive a tracking number once your order has been shipped.
Keep your jewellery away from water, perfumes, and harsh chemicals. Store them in a cool, dry place. Polymer clay is durable but should not be intentionally bent or dropped. Clean gently with a soft, damp cloth if needed.
Yes! We offer international shipping. Please note that global delivery times vary between 7 to 14 business days post-dispatch, and buyers are responsible for any customs duties.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.